—
Total Tickets
—
Closed Tickets
Close Rate: —
—
Open Tickets
—
% In SLA
In: — / Out: —
—
Takeover Rate %
Count: —
—
Visitation %
Visit / Takeover
—
% Manual Resolved
Count: —
—
MTTR P90 Incident
Hours (weighted avg)
—
MTTR P90 Event
Hours (weighted avg)
Tickets & Closure Trend
Monthly
SLA Status
—
MTTR P90 by Severity
Incident vs Event (hrs)
% Visitation by Severity
Incident vs Event
Scope KPI Summary
— Scopes
| Scope | Tickets | Close Rate | % In SLA | Takeover Rate | Visitation % | MTTR P90 Incident | MTTR P90 Event |
|---|